Welcome!

We are delighted to have you join us in our mission to improve outpatient care for physical therapy patients through increased patient engagement and Remote Therapeutic Monitoring (RTM).

This page provides an overview of your role and what to expect as a remote therapist working with PhyxUp Health.

As a remote therapist, you are an integral part of PhyxUp Health’s RTM service. You will support patients between in-person PT sessions by monitoring progress, staying connected with patients, and sharing relevant updates with the care team.

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⏱️ Patient Monitoring
Track when, how often, and how long patients should be monitored, including daily review expectations.

📝 HEP Assignment
Assign and adjust Home Exercise Programs based on patient progress, adherence, and feedback.

📞 Patient Interaction (Call)
Conduct scheduled and ad-hoc patient calls and document call summaries accurately.

💬 Patient Interaction (Chat)
Respond to patient messages, provide guidance, and record relevant communication notes.

⚠️ Reporting Patient Issues
Identify, document, and escalate clinical or technical issues raised by patients.

💳 Billing Report
Review RTM activity, document services provided, and support accurate billing workflows.

Getting Started

You can login to your remote therapist account using the credentials provided in your onboarding email at https://clinic.phyxuphealth.com/login. If there are any login issues, please direct questions to support@phyxuphealth.com.

Upon login, you will be directed to the RTM Dashboard, where you can view the list of patients assigned to you.

You are expected to check the platform at least once per day to see whether any new patients have been added to your care. Please be sure to review the onboarding manual sent to your email, as well as the PhyxUp Health section of this document, to understand the platform features and your responsibilities on the dashboard before monitoring patients.

Note: If you support patients across multiple clinics, always confirm that you are viewing the correct clinic dashboard before reviewing or interacting with patient data.

Daily Tasks

Each day, you are expected to log in to the PhyxUp platform to review patient updates, add monitoring time, and complete patient interactions. Below is a general checklist of daily tasks:

• Check for new patient assignments
• Review new patient data
• Add monitoring time for patients with new data
• Conduct and report patient interactions (once per week)
• Assign and adjust Home Exercise Programs (if needed)

Note: This checklist is not a comprehensive list of daily tasks. Some items may not be necessary on certain days (e.g., monitoring when no patient has uploaded new data), and additional tasks may be required as needed (e.g., reporting changes in patient symptoms).

Patient Privacy and HIPAA Compliance

As a remote therapist, you are required to comply with HIPAA guidelines. All patient information, including health data and communications, must be kept confidential and handled securely at all times.

Patient data should only be accessed through approved PhyxUp Health systems and used solely for the purpose of providing care. Do not share patient information with unauthorized individuals or through unsecured channels.

Maintaining patient privacy is a critical part of your role and helps ensure trust, compliance, and quality care.