Chatting with Patients

The chat feature allows remote therapists to communicate with patients for routine check-ins, call scheduling, and information delivery. It can be accessed by clicking the Chat icon at the top of the screen, next to the remote therapist’s name.

When you open a patient dashboard, the platform will automatically generate suggested messages for patients who have not been contacted in over one week.

For how to conduct patient chats and what messages to send, refer to the Patient Interaction (Chat) section.

Note: To activate chat for a patient, the remote therapist must send the first message. Patients cannot initiate chat conversations until this initial message has been sent.

Note: Patients should never be contacted using personal phone numbers. All text based communication must be sent exclusively through the PhyxUp Health chat feature.