Patient Status Report

As a remote therapist, you will often encounter unexpected situations or urgent information that needs to be directly reported to the clinic or the PhyxUp Health support team. Situations may range from reporting sudden changes in patient status, to technical issues with the platform. This section will cover the different types of situations you may encounter, as well as ways to report the issue.

Reporting Patient-related Issues

An important part of the remote monitoring service is keeping the care team informed of relevant updates about a patient’s condition, progress, or concerns. Remote therapists are responsible for reporting meaningful patient related information so the clinic can provide appropriate care.

Examples of patient related issues that should be reported include:

• Consistently high pain levels
• Development of new symptoms
• Patient satisfaction or dissatisfaction with the treatment plan
• Changes in mood or other condition indicators
• Requests to discontinue the RTM service
• Lack of engagement with the platform over one week (eg. no uploaded data, no pain level recorded)

All patient related issues should be reported directly to support@phyxuphealth.com, not to the primary provider. Please do not CC or BCC the primary provider on these emails to avoid overloading the clinic’s inbox.

Email Format

When reporting a patient related issue, use the following format:

Subject:
Patient Issue (PATIENT NAME, CLINIC NAME)

Email Body:
Description of the issue, including relevant details such as when it was reported and how it was identified (e.g., chat message, uploaded data, or call). Please include as much detail as possible in the description of the issue so we can accurately relay the information to the primary provider and clinic and follow up with the patient as needed.

Refer to the sample email below for guidance.

Subject: Patient Issue (John Doe, ABC Physical Therapy Clinic)

Dear PhyxUp Health Support Team,

John Doe has reported consistently high pain levels on the platform over the past week (12/15–12/19). During a phone call on 12/17, he reported worsening pain in his right shoulder. He described the pain as progressing from a dull ache to a sharp pain and noted that it has shifted from the posterior to the anterior shoulder.

In response, I adjusted his HEP to a lighter workload and advised him to temporarily pause HEP activities involving the shoulder. I also recommended avoiding shoulder use and applying ice as tolerated.

Best,
Remote Therapist